1. Eligibility for Returns

You can request a return if:

• The item is defective or damaged upon arrival.
• The item received does not match your order.
• Products must be unused, unwashed, and in original condition, with tags and packaging intact.
• Note: Bulk orders, customized items, or sale items may not be eligible for returns unless faulty.

2. Return Timeframe

• Returns must be requested within 7 days of receiving your order.
• Requests made after this period may not be accepted.

3. How to Return

Contact our customer support via email or phone with your:

• Order number
• Product name
• Reason for return
• Our team will guide you on the return process.
• Package the item securely to avoid further damage during shipping.

4. Refunds

• Once the returned item is inspected and approved, a refund will be issued using the original payment method.
• Refund processing may take 3–5 business days, depending on your bank or payment provider.
• Shipping costs are non-refundable unless the return is due to our error.

5. Exchanges

• Exchanges are available for defective items or wrong orders.
• We will replace the item with the same model or offer an alternative if unavailable.
• Exchanges are subject to stock availability.