1. General

• Ristay is an online fashion and lifestyle store offering apparel and accessories for retail and bulk purchase. By using our website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or guardian.
• We reserve the right to update or modify these Terms at any time without prior notice.

2. Products & Pricing

• All prices are listed in Kenyan Shillings (KSh).
• Prices are subject to change without notice.
• We make every effort to display product colors and descriptions accurately. However, slight variations may occur due to lighting, screen settings, or production batches.
• Bulk order pricing applies only to qualifying quantities as specified on product pages.

3. Orders & Payment

• Orders are confirmed only after successful payment verification.
• We reserve the right to cancel or refuse any order at our discretion.
• Accepted payment methods will be displayed at checkout.
• In case of pricing errors, Ristay reserves the right to cancel the order and issue a refund.

4. Shipping & Delivery

• Delivery timelines depend on location and courier availability.
• Shipping fees are calculated at checkout unless stated otherwise.
• Ristay is not responsible for delays caused by courier services, public holidays, or unforeseen circumstances.
• Customers must provide accurate delivery information. Incorrect details may cause delays or additional charges.

5. Returns & Exchanges

• Returns are accepted within the stated return period (as per our Return Policy).
• Items must be unused, unwashed, and in original condition with tags attached.
• Bulk/customized orders may not qualify for returns unless defective.
• Shipping costs for returns may be the responsibility of the customer unless the item is faulty.

6. Refund Policy

• Approved refunds will be processed via the original payment method.
• Refund processing time may vary depending on the payment provider.
• Shipping fees are non-refundable unless the return is due to an error on our part.

7. Intellectual Property

All content on this website including logos, images, text, graphics, and product designs are the property of Ristay and may not be copied, reproduced, or distributed without written permission.

8. Limitation of Liability

Ristay shall not be liable for:

• Indirect or incidental damages resulting from product use.
• Losses resulting from delayed deliveries beyond our control.
• Misuse of products purchased from our store.

9. Privacy

Your personal information is handled in accordance with our Privacy Policy. We do not sell or share customer data with third parties except where necessary for order processing.

10. Governing Law

These Terms & Conditions are governed by the laws of Kenya. Any disputes arising shall be resolved under Kenyan jurisdiction.